You know how important it is to get feedback from customers so that you understand what drives them in finding or using your product, and you can improve the customer experience. Without high-quality customer feedback, you cannot build a viable company. By collecting feedback and using it correctly, you improve the quality of the company's goods, services and service. The result is even more satisfied customers and increased sales, but that's not all. Also, you need to collect feedback from your own employees. This is also an important condition for the progress and prosperity of the company. Let's see why it is necessary to receive regular feedback from the team, and how to do it.
Why do this?
If you do not collect feedback, then you do not understand how the team lives, what problems and requests the employees have, and what is happening within the company. Consequently, you will not be able to effectively manage staff and work processes, because plans will be underfulfilled and frustrated. In addition, the team always feels great when the management does not hear it. As a result, motivation falls, corporate culture deteriorates, work efficiency decreases, and many business processes suffer. Therefore, form an obligatory habit of taking feedback not only from customers, but also from employees.
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